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Dispatch
Queue Screen
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The
Dispatch Q tracks all of the Active Service Calls in the System. Filter
and multiple queues can be used to track hundreds of thousands of active
calls.
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Service
Dispatch Screen
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| The Dispatch Screen tracks service issues including the initial reported problem, the events that have taken place during the life of the call, the technicians that have been dispatched, their times; on site and travel as well it tracks documents (screen shots, drawings, schematics, etc.) and tracks Workorders for the call. Service calls can be used to create Knowledge Base items as well. |
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Service
Master Console
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| The Service Master Console allows a supervisor to track everything that is going on in the service department. You can view how many calls are in each status, what is happening in each dispatch zone, what technicians are dispatched, what priority customer have service calls open as well you can track suspect calls; those that require attention due to various criteria. |