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Business
Processes Optimized - Data Consolidation
In
today’s fast paced, rapidly changing business world, your
customer plays a pivotal role in the long-term success of
your business. Lose a customer and you can lose your business;
satisfy a customer and your get referrals and
referrals are the most effective way to build an unmatchable
customer base and build profitability.
ResQ
Enterprise™ is a software
solution that can help you manage your critical business processes
to obtain this goal. ResQ Enterprise™ combines both Customer
Relationship Management and Enterprise
Resource Planning functionality in one solution to centralize
your business processes and information.
ResQ
is a solution targeted for the mid-market enterprise and is
quite capable of much larger growth. ResQ has industrial strength
providing exceptional performance even with databases that
are many Gigabytes in size, having millions of records, containing
all your valuable company information.
ResQ
Enterprise™ includes and combines Sales Automation, Service
Dispatch, Financials, Inventory control, Document Management,
Order Fulfillment, Quoting, Routing and Scheduling and many
more components to help you run your business effectively.
ResQ is also available on a per module basis allowing customers
to pick and choose the systems they require now and in the
future. Implementation
processes vary depending on your integration needs and data
conversion requirements. A full discovery is always undertaken
to ensure that all aspects of the project are understood by
Open Solutions' staff as well as by the customer management
team.
OSI
views Customer Relationship Management
as a business strategy intertwined with business processes,
not just as software or technology. The basic principles of
CRM involve: Aligning the organization around customers (rather
than products or channels), sharing information across all
aspects of the business, leveraging data from disparate sources
to better understand the customer and anticipate their needs
to maximize customer loyalty and profitability.
This
CRM strategy includes marketing automation,
sales-force automation, customer
contact-center technologies, and customer
service components. ResQ Enterprise™ is designed to optimize
these processes to enhance the customer experience.
 Enhanced
customer experiences result in long-term customer relationships.
Enterprise
Resource Planning (ERP) functions like the ones found in ResQ,
create interactive environments designed to help companies
manage and analyze the business processes associated with
warehousing and moving goods. These include inventory control,
asset management, order processing and accounting to name
just a few.
At
the epicenter of ResQ Enterprise™ is the centralization and
organization of information; the key to any efficient business.
ResQ provides everyone, employees and staff alike, with quality,
up-to-date information that empowers them to make informed
decisions and to work at an optimal level. With a holistic
view of the customer and your business, ResQ Enterprise™ provides
unprecedented communication across departments, branches and
even international locations.
It's
this concept of the integration of various business
practices on one platform, at a reasonable investment that
sets ResQ Enterprise™ apart. After company takeovers
or downsizing initiatives, many IT managers are faced with
heterogeneous systems that run on different hardware platforms,
use different network protocols, or have different database
structures. A global solution like ResQ Enterprise™ is
so appealing because it ends the nightmare of building bridges
between such disparate systems. That alone is the most compelling
reason to go with a ResQ Enterprise™ solution.
ResQ
Enterprise™ will evolve with the customer; freeing them
from the barriers that prevent creative corporate development.
Few companies can match the responsiveness, the value and
the quality of OSI solutions. Tell us what your CRM goals
are and we'll design a solution to close the gap and get you
there.
Quality
software, a quality team and a focus on long term customer
commitment and satisfaction; that is what you are buying with
ResQ Enterprise™ . Just ask our customers,
some of whom have experienced over 40% annual growth after
improving customer relationships and improving business processes
with ResQ!
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