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Sales
ˇ Marketing ˇ Service
Dispatch ˇ Financials
ˇ Inventory ˇ
eServices
ˇ
Customization
Project
Management
ˇ
Asset Management
ˇ Document Management ˇ
Screen
Shots
At the
forefront of ResQ Enterprise™ 's Customer Relationship
Management arsenal is ResQ Sales Force Automation.
ResQ SFA was specifically designed to enable, help and assist
the sales group to use their contact time with the customer
more efficiently and more effectively than in the past.  Never
before has it been so quick and easy to follow a sales prospect
from discovery to close of the sale.
The key
to increasing sales productivity is the proper design
and implementation of tools to help the sales professional
provide their customer with timely and accurate information.
ResQ SFA enhances productivity by integrating contact management,
sales funnel tracking, quote generation, price list management
and correspondence control. ResQ SFA is designed around the
sales department, so that the sales group may capitalize on
enhanced individual productivity. ResQ SFA can also be implemented
with ResQ Financials and ResQ Service Dispatch to broaden
the depth of information and efficiencies.
ResQ's
Sales Force Automation allows sales people
to keep track of and organize prospects as they migrate through
the sales funnel. Sales managers can review daily sales activity
with the click of a button, as well as by running up-to-the-second
sales forecasts whenever the need arises. The information
for all  sales
activity is stored in an SQL database so data tracking and
analysis is second to none. Business rules and workflow are
flexible so ResQ SFA can lend itself to how your people do
business. With features like optional shared calendars as
well as Microsoft Outlook automation for contacts, calendars
and email, your staff are always informed and up to date.
When ResQ
SFA is integrated with other ResQ modules, the information
that the Sales department collected is shared with and utilized
by the production, accounting and service departments. There
is no duplication of effort as work moves through electronic
queues. Updates made by any department are shared across the
enterprise instantly. With just a few clicks of your mouse
you can view a customer's full experience with your organization;
powerful information!
- ResQ
SFA doesn't stop at tracking basic prospect information.
Increasing sales productivity requires tools to help the
sales professional provide his/her clients with timely information.
This may take the form of a quotation, letter, or other
electronic documentation. This information may be printed
as hard copy or be sent instantly in PDF format via email
(ResQ's seat license includes a PDF Writer license).
- ResQ
SFA's open architecture allows you to manage and share information
across third party programs through easy integration with
other popular applications such as Microsoft Word, Outlook,
Excel and various fax server programs to name a few.
- All
this information is centralized in the ResQ SFA SQL database.
With a centralized and uniform filing system, there are
no more lost letters, quotes, and notes for staff to hunt
down. It's all in the database, easily found by any staff
member.
- Import
MS Word, MS Excel, Graphics Documents, any type of document,
including e-mails, to any company record. Now product brochures,
scanned (signed) contracts, photographs and just about anything
else that is important to you is a quick click away now
that they are stored in the ResQ SFA database.
- Design
or modify your own reports with the built-in report writer,
or use the standard formats already provided. You also have
access to the built in Query Analyzer to make complex queries
against the database.
- Remote
data access over the Internet using VPN or dialup connectivity
or using ResQ M.E. to synchronize
with the main database.
- Comprehensive
price lists and optional inventory levels keep sales staff
on top of product availability.
ResQ Enterprise™
's CRM solution enables decision-makers to recognize and understand
patterns and trends based on the integration of complex customer
transaction data. It also helps organizations understand
how relationship management can optimize customer value. Despite
the benefits and usually due to lack of education, many organizations
still have not invested in this technology. Meanwhile, their
competitors are finding ways to collect, translate, analyze
and use customer information in unlimited ways, which results
in strengthened relationship marketing and more focused promotional
campaigns and brand management programs. Companies with effective
CRM solutions better understand buying behavior, cross-selling
opportunities, customer retention and acquisition, customer
loyalty, upselling opportunities, product trends and promotion
effectiveness. Plain and simple - they just know their customers
better.
Sales
ˇ Marketing ˇ Service
Dispatch ˇ Financials
ˇ Inventory ˇ
eServices
ˇ
Customization
Project
Management
ˇ
Asset Management
ˇ Document Management ˇ
Screen
Shots
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