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Service
Dispatch - PDA Solutions
The ResQ
Field Automation System allows field technicians to communicate
with the home office
server
and dispatchers viaa variety of commercial wireless data services.
The ResQ Field System takes the pressure off your dispatchers
and
eliminates
costly logistic nightmares. Service workorders can be dispatched
and downloaded directly to your Field Technicians in seconds.
Verbal information/transmissions to and from the dispatcher
and the technician are replaced by accurate data entry which
eliminates delays, transcriptions errors and data entry at
corporate and at the same time speeds up the billing cycle.
ResQ Field Automation can event capture Customer Signatures,
which eliminates disputes.
The ResQ
Field Automation System provides a complete, end-to-end wireless
system by linking
technicians
to the main ResQ Database. ResQ Field Automation allows Technicians
and
Management
to transmit and receive critical information directly to and
from the main server without interruptions or delays. Sign-ins
signoffs, travel time, parts used, hours worked and service
history can all be recorded automatically and transmitted
immediately to the main database for processing. This makes
your Dispatcher and Technicians more effective and productive
which allows
you to
provide your customers with excellent service they deserve.
Service
Dispatch
- Allows
Field Service Technicians to communicate to the main server
via a Commercial Wireless Data Service.
- Allows
the Technician to view dispatched calls and work orders
in the vehicle or on the job.
- Dispatch
time, on-site, off-site and travel time are all recorded
in ResQ Field Automation.
- Parts
& labor or flat rate codes can be entered via the Key
Board, stylus or Bar-Code Scanner.
- Completed
Calls/Workorders are automatically uploaded to the database
via a Commercial Wireless Data Service for immediate
processing.
- Can
capture Customer Signature.
- Can
capture Credit Card information.
- Global
Positioning Service
Improve
Efficiency
- Improved
Dispatcher efficiency and productivity.
- Reduce
data entry cost.
- Increased
Technician productivity.
- Improved
Customer Service.
- Increased
Accuracy.
- Speed
up your billing cycle.
Sales
· Marketing · Service
Dispatch · Financials
· Inventory ·
eServices
·
Customization
Project
Management
·
Asset Management
· Document Management ·
Screen
Shots
|
