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Sales
· Marketing · Service
Dispatch · Financials
· Inventory ·
eServices
·
Customization
Project
Management
·
Asset Management
· Document Management ·
Screen
Shots
Customers
who use your website deserve a fast, easy, intelligent way
to answer their questions and resolve their problems on their
own. Most business analysts today agree that that web-based
self service is ![]() mandatory
for companies to stay competitive and to deliver quality customer
care and support.
You can
provide a solution with ResQ's eServices Web Portal. ResQ's
eServices software provides an exceptional customer self service
experience that businesses need today.
ResQ eService
is about providing an alternative method for customers to
contact your company. Customers want relevant answers on the
spot, whenever they come up. Sometimes they have complicated
needs and sometimes they have simple ones. By giving them
the ability to answer questions and resolve issues accurately
from a web site, you reduce the need for more expensive channels
such as call centers, email and on-line chat.
ResQ eServices
provides real-time information to your customers for Service
issues, Sales and Accounting inquires. You define what the
customer can see and access when they are logged in; they
may need a quick answer to a question (what is the latest
price for a product) or they may want to check on the latest
progress on an active service call. ResQ eServices provides
a window into your database in an easy to use interface twenty-four
hours a day.
Service
Dispatch
Customers
can login to the ResQ eServices web site and access the following
service functions:
- Open
a new service call
- Check
the latest events on an existing service call
- Add
a manual event to a service call
- Authorize
and prioritize workorders
- Search
service call history
- Close
service calls
- Query
the knowledgebase
Technicians
can login to another ResQ eServices web site and access the
following service functions:
- View
service calls that are dispatched to them
- Add
events to the service call
- Review
the latest events on a service call
- Add
ETA, Travel Time, On-site and Off-site dates and times.
- Close
a service call
Sales
Customers
can login to the ResQ eServices web site and access the following
sales functions:
- Review
active sales orders and where they are in production
- Request
a quotation
- Make
purchases on account or via credit card
- Check
inventory availability
Accounting
Customers
can login to the ResQ eServices web site and access the following
accounting functions:
- Review
unpaid invoices
- Search
invoice history
- Access
a customer statement
- Make
a credit card payment on account
Make
it easy for customers to do business with you
![]() Over
the long term the success of a business depends on repeat
customers or references from satisfied customers. Most often
this success is measured with service and support experiences.
Providing a good web-based system has the potential to achieve
this goal by providing your customers with alternatives to
how they choose to contact your company. They may never use
all your service touch points but they choose to do business
with you because you provide the option.
Adopting
web services helps to remove barriers to doing business by
providing a solution that is customer centric. This means
providing support 24/7 instead of just when your doors are
open. This also expands your reach for customers that span
the globe.
These
modules are designed to allow the Reseller to have maximum
flexibility in the design and operation of the web site. They
can be installed and used out of the box or they can completely
modify and change the functionality (SQL Stored Procedures
and PHP). Requires a web server running Microsoft IIS (Future
Linux and Apache Support).
Sales
· Marketing · Service
Dispatch · Financials
· Inventory ·
eServices
·
Customization
Project
Management
·
Asset Management
· Document Management ·
Screen
Shots
|
