|
Sales
· Marketing · Service
Dispatch · Financials
· Inventory ·
eServices
·
Customization
Project
Management
·
Asset Management
· Document Management ·
Screen
Shots
From
Filing Cabinets to File Servers
Document
management is on everyone's mind lately. From the service
to accounting departments, people are talking about how to
address the growing need for quick and accurate search and
retrieval of records.
ResQ Document
Management solves the challenge of managing documents within
the enterprise to provide a centralized repository of documents
for employees to easily organize and access information.
When you're
unable to adequately manage and exploit unstructured content
your losing valuable employee time and customer patience.
ResQ Documents provides staff with the ability to share and
leverage the knowledge contained within these business documents
in a secure, scalable manner thereby ensuring that the right
document is available to the right person or team and at the
right time, all within the CRM application on their desktop,
ResQ Enterprise™.
The benefits
effect all your organizational processes:
- New
product development
- Customer
account management
- Contract
and deal management
- Project
management and delivery
- Services
development and delivery
ResQ Documents
is a great tool for managing both historical and living documents
like marketing materials, vendor invoices, customer purchase
orders, employee handbooks, etc. ResQ Documents takes the
traditional process of taking paper documents and placing
them in filing cabinets, into scanning them directly into
the database or taking existing documents and importing them
into the database where they are electronically tied to various
records in ResQ, like Customers, Vouchers, Service Calls,
etc. The last five years or so have seen great advances in
the computer technology available for use in document management.
Computer hardware, such as high-volume scanners and fast large
hard disks, has become affordable for even the smallest companies.
Combined with ResQ's other functionality, electronic document
management seems a logical choice of many clerks, managers
and administrators.
ResQ Documents
are being used today for storing and tracking meeting minutes,
graphical images, signed contracts, marketing glossies, anything
that you would typically file away in a cabinet. Having documents
available electronically in an easily searchable format eliminates
the hours of wasted time that are spent looking through the
old file page by page. How many times do you have a customer
make a request for information that is filed away and you
have to either put them on hold or call them back hours or
days later after you search through your paper records. Since
documents are stored within a customer record in ResQ Documents,
you can easily find any piece of information, quickly and
accurately.
Sales
· Marketing · Service
Dispatch · Financials
· Inventory ·
eServices
·
Customization
Project
Management
·
Asset Management
· Document Management ·
Screen
Shots
|
