Sales · Marketing · Service Dispatch · Financials · Inventory · eServices · Customization

Project Management · Asset Management · Document Management · Screen Shots

At the epicenter of ResQ Enterprise™'s Asset Lifecycle Management is a powerful inventory system. This vital combination along with the financial and procurement integration; service and dispatch integration, provides a system that fully leverages the power of active Asset Lifecycle Management.

ResQ Enterprise™ provides management of assets through the following stages:

• Procurement/Provisioning
• Deploy
• Service
• Disposition

Tracking of an asset begins during the procurement process. At this stage, a product is requisitioned via a purchase order an entered into the system. ResQ Enterprise™ allows products to be sourced from multiple vendors and can maintain variable pricing information per vendor so that you can be certain to get the lowest possible price for a product if needed. In addition, ResQ Enterprise™ allows you to capture other details about vendors such as order fulfillment time, service history etc in order to provide you with a more complete picture during procurement.

ALM - Data Sheet

ResQ Enterprise™ provides a fully integrated financial management system that allows purchases to be linked with specific GL (General Leger) Accounts. In addition, the integrated document management facility allows you to electronically associate invoices, PO's, contracts, SLAs, user manuals, setup manuals and other vital product/operational documentation with each asset. These may be entered as standalone documents or they can be directly scanned into the application from a desktop scanner.

Another powerful integrated feature of the ResQ Enterprise™ Asset Lifecycle Management system is the service, dispatch and help desk functionality. ResQ Enterprise™ allows you to maintain service information for each asset. In addition, maintenance dispatch information can be generated and associated with each asset. The fully integrated help desk feature allows you to automatically generate and track trouble tickets associated with an asset and capture detailed resolution information for each problem.

The integrated reporting facility allows you to generate reports on every conceivable aspect of managing and maintaining your assets such as:

• Where it is?
• Who is using it?
• Is it performing?
• Service history
• Best acquisition cost
• Service level of vendors
• Labor maintenance costs
• Etc.
  
  The integrated e-mail facility allows ResQ Enterprise™ to provide notification to appropriate staff when assets are in need of servicing (recurring or based on SLAs). In addition, this information can be placed in a work queue so that a technician can be assigned to respond to the service.

ResQ Enterprise™ also permits the configuration of an asset to be maintained. Assets can also be configured as a set of assets and maintained as a 'kit' or single entity. For instance, a printer may me maintained by its individual components printer, paper trays, toner, document feeder, network cable etc.

The ResQ Enterprise™ Asset Management facility also integrates a fully searchable knowledge base so that information such as trouble shooting tips or SOPs can be more efficiently accessed during times of need based on keyword searches or direct asset lookup.

ResQ Enterprise™ can also track many other costs related to an asset such as labor charges and travel charges (for repair or installation) that may otherwise go unaccounted for.

An efficiently implemented Asset Lifecycle Management system allows organizations to achieve immediate payback in the following areas:

• Achieving volume procurement savings
• Improve service request tracking and resolution
• Improve contract and SLA management
• Improve vendor and cost management
• Avoiding service interruption and costly service extension fees
• Improve asset utilization by maximizing understanding of the true impact of an assets lifecycle
• Avoiding costly budget over-runs by having to order unnecessary assets that you already have
• Improve support staff responsiveness
• More empowered end users

Additional features:

• Assets can be tracked as physical assets or digital assets (software etc)
• Can track service performance
• Integrated incident management system
• Can compare prices from different vendors
• Allows transfer of assets from one site to another
• Can generate work orders for services - Integrated work queues
• Can escalate incidents
• Business Intelligence reporting functionality
• Can associate e-mails from customers with incidents
• Can set alert levels when an assets service agreement is about to expire
• Fully integrated with MS Outlook
• Web interface to track incidents
• Integrated depreciation models

Depreciation Methods

• Depreciation methods support standards such as straight line, declining balance, sum-of-years, etc.
• Unlimited number of user defined methods available
• Unlimited depreciation methods available to each asset, at the same time
• Ability to store depreciation information for fixed assets, as well as rental, lease and customer assets
• User defined calendar defines timing of depreciation, and creation of journal entries

Sales · Marketing · Service Dispatch · Financials · Inventory · eServices · Customization

Project Management · Asset Management · Document Management · Screen Shots

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