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Discovery
- Dialog - Discipline
Professional
Services
Buying
ResQ Enterprise™ gets you a good ways down the road to  getting
control of your sales and customer management challenges.
However, there is still the challenge of getting your system
up and running. OSI's Professional Services is the group prepared
to help you achieve the best possible implementation of ResQ Enterprise™ by providing the following services critical to
your success.
Training
In order
to plan for the implementation and eventually full use the
product, your team needs to get training on all the functionality
available within the product and its best possible utilization.
We offer hands-on training classes at your location before
and during cut over. All of our instructors are required to
do consulting as well, so their knowledge is grounded in a
set of real-world experiences. We also offer Web and follow-up
training for those sites that require post-installation training.
Implementation
Planning
Successful
implementations don’t just happen. They require strong Project
Management and a dedicated Project team with an understanding
of project goals and tasks. Our consulting services team can
help lead you through the implementation planning and the
business process analysis involved to arrive at a comprehensive
project definition and effective project plan.
Customization
A frequent
result of implementation planning is the development of specifications
for functionality that is new to ResQ Enterprise™ , but key
to your business. We have consultants available with the analysis,
design and coding skills to add new functionality to the product
based on your requirements.
Data
Import and Interface
 We
can provide skilled consultants who can help you pull data
from those systems you are leaving behind or help ResQ Enterprise™
talk to those parallel databases that are part of your company’s
operation.
Migration
As ResQ Enterprise™ has evolved from version to version, functionality
has been added at a brisk pace. We can help move you from
an earlier version of the product to the latest, preserve
the functionality you have added and upgrade you to the functionality
that comes with the latest release.
And
More
We feel
strongly about our product and we are always anxious to help
you get the “rest of the way” with your implementation. At
the same time we know there is no end of the road. Our product,
and we suspect your business, are continuously evolving. We
want you to know that we can be there for you to address your
requirements as they emerge whether you are brand new customer
or have been with us since the early days.
Call
us
Please
contact us for more information
regarding our Professional Services.
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