General: At Open Solutions Inc. we are committed to protecting your privacy. We use the information we collect about you ONLY to process orders and to provide a more personalized online experience. In general, you can visit www.opensolutionsinc.com without telling us who you are or revealing any personal information about yourself.

We collect only the domain name, but not the e-mail address of visitors to our Web page. We collect e-mail addresses of those who post messages to our message board, the e-mail addresses of those who communicate with us via e-mail and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, calling us at the above telephone number or writing to us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, e-mailing us at the above address or writing to us at the above address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address, calling us at the above telephone number, or writing to us at the above address.

Placing Orders On-line: When you place an order on our web site, we need to know your name, contact information, and (only if you decide to pay by credit card) your credit card number, and expiration date. This allows us to process and fulfill your order, and to keep you informed about your account and the applications and databases you are using.

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is transmitted to our database. Furthermore, all of the customer data we collect is protected against unauthorized access.

Business Relationships: The Open Solutions site contains links to other Web sites. Open Solutions is not responsible for the privacy practices or the content of such Web sites. Open Solutions does not sell, trade, or rent your personal information to anyone, ever.

Ad Servers: We do not partner with or have special relationships with any ad server companies.

Cookies: Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information; they are used only in conjunction with Open Solutions' applications and are used to ensure security. We do not read any information other than what we write in the course of your using the software application. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use many of the features on our sites, but you will need to accept cookies in order to use our on-line surveys and eSupport applications.

Surveys: Survey results are stored at a secure location. We will not attempt to read your survey results at any time unless explicitly instructed to do so by you. Open Solutions does not own the contents of the data for your survey. Open Solutions has access to your survey contents purely for purposes of backup and troubleshooting. We have security measures in place to protect your results while stored on our servers and we will prosecute any attempt to access this information without authorization to the fullest extent of the law.

Policy Changes: From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above, e-mailing us at the above address, or writing us at the above address.

Corrections and Comments: If you have any questions or comments about our privacy practices, would like to stop receiving information from Open Solutions, or would like to correct or update information provided to Open Solutions via its Web site, please contact us by either sending an e-mail to the above address, calling us at the above telephone number, or writing to us at the above address.

Security: With respect to security, we always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.